A friend of mine bought a dishwasher from Ray James Appliances in Niagara Falls. It was dented. Ordered a replacement. It arrived, also dented (with a forklift!). Ordered a replacement. The wrong one arrived, and the owner and the salesman condescendingly tried to convince my friend that it was the same one she bought, even though the one she bought was a higher end model with buttons ($100 upgrade) and the one that arrived had a dial (they are either idiots or swindlers). They later delivered the correct one. It leaked. It was then fixed, supposedly. (The repair guy told her he found a loose fitting, but told the owner that there was nothing wrong.) It leaked again a few days later. I have called the store on behalf of my friend, as she is too upset about the whole episode to deal with them directly. The owner, Alec, refused to give her a refund. The only way he will give her a refund is to get the service guy to come back to her house and have her run the dishwasher and actually see